BASED IN Ferlach 9170,
AUSTRIA and SHIPPING WORLDWIDE!

Quality takes time! All mattresses are custom-made and delivered in 21 days.

Sleep easy: Shop with confidence with our 14-day return policy.

Support & FAQs

What ever you need, we are always here for you!

  • Order status

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  • Lifetime Warranty registration

    Register and receive a lifetime warranty for all our products.

  • Work wit us

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  • Send us an email

    We respond in 24h, info@house-of-dreamz.com

  • Chat with us

    Chat to our online expert, click the icon on the bottom left corner

  • Call us

    Call us from 9am to 16pm(ETC+1) +43 6607768788

CONTACT US

Get in touch

We're here to help — choose the channel that suits you best

Email us
Send a message
info@house-of-dreamz.com
We aim to respond to all enquiries within one business day.
Send email
Call us
Speak directly
+43 660 7768 788
Available Monday – Friday, 9:00 am – 4:00 pm (CET+1)
Call now
Live chat
Chat with us
Instant support
Start a live chat for quick answers about orders, products, or delivery.
DELIVERY TIMES

Order processing & delivery times

Estimated timelines from order confirmation

We take pride in the quality and craftsmanship of our products. Delivery timelines vary by product type — please see below for details.
21
working days
Mattresses & Toppers
Made to order
Mattresses Mattress Toppers
Specially crafted per order
To ensure the highest quality, all mattresses and mattress toppers are specially made to order.
14
working days
Pillows & Bed Bases
Standard delivery
Pillows Bed Bases
Standard delivery time for pillows and bed bases is 14 working days from order confirmation.
VAT & CUSTOMS

Taxes & customs fees

How duties are handled depending on your destination

EU & UK orders
VAT included
European Union United Kingdom
Local VAT is already included in the final purchase price. No surprise charges on delivery.
International orders
VAT & customs excluded
Asia N. America S. America Oceania Africa
VAT and local customs fees are not included in the purchase price for destinations outside the EU.
Important note for international customers As the recipient, you are responsible for paying any import duties, local taxes, or customs clearance fees required by your local government upon arrival of your package.
SHIPPING RATES

Worldwide delivery rates

All prices in EUR  ·  All European countries included

Product Europe Asia N. America S. America Oceania
Duvets Free €50.00 €50.00 €50.00 €50.00
Mattresses €50.00 €800.00 €500.00 €700.00 €900.00
Baby Mattresses €50.00 €300.00 €150.00 €250.00 €400.00
Pillows €20.00 €150.00 €100.00 €150.00 €150.00
Mattress Toppers €30.00 €500.00 €300.00 €400.00 €600.00
* Africa shipping rate for Duvets: €50.00  ·  Africa rates for other products available on request
House Of Dreamz GmbH
Klagenfurter strasse 34, 9170 Ferlach
Austria

What mattress is best for me?

Go to our knowledge center and take a quick quiz

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We ship to all countries in Europe, the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

All mattresses are made by order. Current delivery time is 21 days.
We will keep you updated during the process.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

The order must be returned to our address.

How long will it take to receive my refund?

Refunds are processed within 2 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.